DTE - GUEST SERVICES

ATMs:
For the convenience of our guests there are Automated Teller Machines located at DTE Energy Music Theatre.

First Aid:
At all events a doctor and nurse are available courtesy of POH Medical Center for medical treatment. Please contact your host/hostess or report to the Guest Services office for assistance.

Disabled Services:
When needing to purchase tickets for disabled seating, please contact the Palace Box Office at (248) 377-0154 or TTD at (248) 377-0188. Wheelchair assistance is available to take guests from the venue entrance to their seats. However, guests may not rent or keep wheelchairs for the duration of the event. When wanting to leave the event, please contact your host/hostess to have a wheelchair escort brought to assist you. You do not need to call to reserve a wheelchair, escorts are done on a first come, first served basis.

Assisted Listening Devices are available free of charge for guests to use during an event. Please call the Guest Services department at (248) 377-8240 prior to the event to request the device to be set up. When arriving at the event, you may pick up the unit at the Guest Services office. A driver's license or state ID is required and will be held until the unit is returned.

Lost and Found:
All found items may be claimed during the event at the Guest Services office. Unclaimed items are returned to the Palace of Auburn Hills. Please call 248-377-8240 during regular business hours to arrange for pick up of any lost items. Items left over two weeks will be donated to charity.

Lost Children:
Lost children will be taken to the Guest Services office. Please report to the nearest office should anyone get separated from his/her group.

DTE Energy Music Theatre Convenience Items
‘Premier Event Products’ Sales and Rentals

Rentals:
Lawn Chairs

Items for sale:
Binoculars
Blankets
Batteries
Waterproof Ground Cover
Ear Plugs
Insect Repellent
Sun Screen
Rain Ponchos
Umbrellas
Single-Use Cameras
Fresh Roses
Glow Products
Flashing Items
and more...

Lock Out/Jump Start:
Lockouts, jumpstarts and assistance in changing flat tires are provided as a courtesy by either Waterford Towing Co. and/or Palace Parking Managers.